Return & Refund Policy

Delivery Standard
Kawan Hantar will ensure that the items posted will be delivered in accordance with the delivery standards. However, this guarantee is subject to complete and accurate recipient address, and during working days only. Kawan Hantar is responsible for fulfilling deliveries to the address written by the sender in the consignment note. Successfully delivery is when the item is successfully delivered to the address written by the sender.

Kawan Hantar not be liable for any loss, damage or item not received which occurs after delivery was successfully made to the address written by the sender. Items that failed to be delivered during the first delivery attempt will be left with a notification (call/mesg). Second delivery attempt will be made at the request of the recipient, or the recipient can make a collection at any Kawan Hantar branch as stated in the notice. Items will be returned to the sender if there are no claims or fail delivery within 14 days from the date of first delivery attempt. Kawan Hantar will not be liable of any cost of damage or loss, whether directly or indirectly arising in storage of items during the waiting period.

Circumstances Beyond Kawan Hantar’s Control

Kawan Hantar will not be liable for any loss, damage, failure or delay in delivery caused by the following, but not limited, to; (a) Natural disasters such as earthquakes, hurricanes, floods, etc., (b) Circumstances beyond our control such as war, embargo, plane crashes or plane’s technical failure, (c) Out of control fire or robbery occurred on the premises of Kawan Hantar, despite the security measures taken, (d) items detained or seized by the Customs or any other authority.

Exclusion of Kawan Hantar’s Liabilities

Kawan Hantar will not be liable for following but not limited to; (a) indirect loss (b) consequential damages (c) other indirect costs (d) loss of contract opportunities, profits, income or loss incurred by the sender following delay, damage or loss of content or part of content, whether the content of the item is known or not known by Kawan Hantar during posting, or due to negligence by Kawan Hantar.

Complaints on Damages

Any damage to item delivered by Kawan Hantar must be reported to Kawan Hantar within 48 hours upon receiving said item. Kawan Hantar will not entertain any claims submitted by any party if the complaints or claims are made after 48 hours of receiving said item. The item allegedly damaged under Kawan Hantar ‘s control must be physically proven during issuance of complaint so that proper inspection and verification can be done by Kawan Hantar.

Kawan Hantar reserves the right to refuse any claims if the claimant fails to prove the damage occurred under the purview of Kawan Hantar. Kawan Hantar will bear the cost of shipping back the defective Kawan Hantar item to the sender (if necessary). On the other hand, if it fails to be proven defective under the control of Kawan Hantar, postal charges will be charged for returning the item to the sender.

Claims of Compensation

Any claims for compensation for loss or damage to Kawan Hantar can only be made by the sender or representative agreed in writing by the sender. Claims for damages must, (a) be claimed within 30 days of the date of posting. Kawan Hantar will not entertain claims submitted after a period of 30 days from the date of posting, (b) submitted in writing with proof of posting and a copy of valid identification, (c) Surrendered to the nearest Kawan Hantar branch.

Maximum Compensation and Claims

Kawan Hantar ‘s liability to claims for the cost of direct losses on damaged or lost items, damages or loss caused by delivery does not comply to the address written by the sender, and the loss or damage that occurred before the item is delivered to the address written by the sender, is limited to the following: (a) the actual amount of the loss or damage suffered (must provide invoice/receipt), based on the content and the actual content declared on Kawan Hantar’s Form during posting or maximum RM100 for documents or parcels weighing less than 2kg, subject to the lower, (b) the actual amount of the loss or damages, based on the content and the actual content declared on Kawan Hantar’s Form during posting or maximum RM300 for documents or parcels that weigh the same and more than 2kg, subject to the lower, (c) Limit one claim per item per posting only and subject for whichever is higher but not exceeding the maximum limit of Kawan Hantar’s liability.

If the value exceeds the limits of liability of Kawan Hantar, the sender is responsible for insuring the postal item through any other insurance opted by the sender. If the sender does not have additional insurance protection, Kawan Hantar ‘s liability is limited and subject as described above.

If any of the above is invalid, it does not prevent other matters contained in these Terms and Conditions to prevail. All rules are subject to the matters contained in the Terms and Conditions set out above, but Kawan Hantar reserves the right to adopt other regulations enforced by Kawan Hantar although it is not specified in this Terms and Conditions. Please visit our website www.kawanhantar.com for further details on the terms and conditions set out above (if any).

Any questions or complaints regarding Kawan Hantar items must be submitted within 30 days from the date of posting.